Support

Answers to the usual questions, and a way to reach a human when they don't cover it.

Email contact@bk-solutions.info — replies usually within two business days. Telling us your iOS version and what you were doing when something went wrong makes it much faster to sort out.

Playing

How do I play with friends?: Enter your name, pick stakes and tap Create table. A four-letter code appears at the top of the table. Your friends enter that code on their phones and tap Join. Once at least two players are seated, the host starts the game.
How many people can play at one table?: Two to four.
Can strangers join my table?: Only someone who has the code. There is no public lobby.
What happens if I don't act in time?: Each turn has a timer so one player cannot stall the table. When it runs out, the game draws from the deck for you and discards your highest card, keeping jokers if it can.
Can I chat?: Yes, with a set of quick phrases. There is no free-text chat.

Rules

What counts as a combination?: A set (three or four cards of the same rank, each a different suit) or a run (three or more cards in a row of the same suit; an ace can sit at either end). A joker can stand in for any card, one per combination.
Why can't I lay down?: Your first lay-down has to add up to at least 40 points. Until then you can only draw and discard.
What is a Zhol?: Laying down your whole hand in a single turn. Every other player's penalty for that round is doubled.
How does scoring work?: When someone goes out, everyone else scores the cards left in their hand as penalty points. A joker left in your hand costs 25, and a round in which you never laid anything down costs 100. Reach 101 in total and you are out of the game. The last player left wins the pot.

Chips

I ran out of chips.: Leave the table and tap Get free chips in the lobby to top back up to 10,000.
Can I buy chips or cash them out?: No. Chips are free, have no cash value and cannot be bought, sold or exchanged for anything. Kosova Zhol is not real-money gambling.
My chips are gone after reinstalling.: Your balance is tied to a token stored on your phone. Deleting the app removes it, so a fresh install starts a new account with a fresh 10,000 chips.

Connection problems

The game says it can't connect.: Check that your phone is online, then close and reopen the app. If it still can't reach the server, the server may be down for maintenance; try again later or let us know.
I lost connection in the middle of a game.: Reopen the app. Your seat is held while you are away, and the game plays your turns on a short timer so the others can carry on.

Your data

Do I need an account?: No. The game creates an anonymous one the first time you open it. There is no email or password.
How do I delete my data?: Email contact@bk-solutions.info with the display name you used and roughly when you last played, and we will remove it within 30 days. The privacy policy lists everything that is stored.

Still stuck?

Write to contact@bk-solutions.info with what happened and what you expected instead. Bug reports and feature requests both land in the same inbox and both get read.